RETURN AND REFUND POLICY

Last updated: October 14, 2026

1. 30-Day Return Policy

RussianGold.com offers a 30-day return policy for eligible purchases worldwide.

You may request a return within 30 calendar days of receiving your order.

Our voluntary 30-day return policy is additional to any mandatory consumer rights available under applicable law.

2. Return Conditions

To qualify for a return under our voluntary return policy:

• the return must be requested within 30 days of receiving the order;
• the item must be returned in substantially the same condition in which it was received;
• any certificates, accessories or other items originally supplied with the product should be included;
• the product must be securely packaged for return shipping.

Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics and condition.

Mandatory statutory rights remain unaffected by these conditions.

3. How to Request a Return

Before sending an item back, please contact:

store@russiangold.com

Please provide your order number and identify the product you wish to return.

We will provide return instructions.

Returns should be sent to:

RussianGold.com
OBRÓT METALAMI I KAMIENIAMI SZLACHETNYMI MACIEJ KALICKI
Kardynała Stefana Wyszyńskiego 2, Unit 22
15-888 Białystok
Poland

We strongly recommend using a tracked and appropriately insured shipping service, particularly when returning valuable jewellery.

Customers should retain proof of shipment until the return and refund process has been completed.

4. Return Shipping Costs

The customer is responsible for the cost of return shipping for voluntary returns and withdrawals unless applicable law requires otherwise.

If a product is defective, damaged, incorrect or otherwise non-conforming, RussianGold.com will cover reasonable return shipping costs where required by applicable law.

RussianGold.com is not responsible for loss or damage during a customer-arranged return shipment except where applicable law provides otherwise.

5. Refunds

After receiving the returned item, we will inspect it and process the applicable refund.

Approved refunds will generally be made using the original payment method unless another method is expressly agreed.

Processing times after we issue a refund may vary depending on the customer’s bank or payment provider.

For voluntary returns extending beyond statutory withdrawal rights, the refund will cover the product price subject to the conditions of this policy.

For statutory withdrawals by European Union consumers, refunds will include amounts required by applicable law, including eligible standard outbound delivery costs.

Where permitted by law, we may withhold reimbursement until we receive the returned goods or the customer provides evidence that the goods have been sent back.

6. European Union Consumers — Right of Withdrawal

Consumers in the European Union generally have the statutory right to withdraw from a distance purchase without providing a reason within 14 days of receiving the goods.

To exercise this right, you must inform us of your decision through an unequivocal statement.

You may contact us at:

store@russiangold.com

After notifying us of your withdrawal, the goods must be returned within the period required by applicable law.

The customer bears the direct cost of returning the goods unless applicable law or an express offer from RussianGold.com provides otherwise.

The customer may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Statutory exceptions to the right of withdrawal may apply, including to certain goods made to the customer’s specifications or clearly personalised.

Our voluntary 30-day return policy does not restrict this statutory right.

7. International Returns

Customers outside the European Union may use our voluntary 30-day return policy subject to the conditions stated above.

Customers are responsible for return shipping costs.

We recommend using tracked and appropriately insured shipping for international returns.

Customers returning products internationally should identify the shipment as returned merchandise where appropriate and comply with applicable customs requirements.

Customs duties, import taxes and other charges originally paid directly by the customer to foreign authorities or third parties are not collected by RussianGold.com and therefore generally cannot be refunded by us.

Customers may need to contact their local customs authority regarding reimbursement of such charges.

8. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incorrect or materially different from its description, contact us at:

store@russiangold.com

Please provide your order number, a description of the issue and photographs where reasonably possible.

We will assess the issue and provide the appropriate remedy in accordance with applicable consumer protection law.

9. Vintage and Pre-Owned Jewellery

Many products sold by RussianGold.com are vintage, pre-owned or collectible.

Signs of age, previous use, patina, minor scratches or wear that have been accurately disclosed before purchase form part of the described condition of the product.

This does not remove or restrict statutory rights relating to undisclosed defects, incorrect descriptions or other non-conformity.

10. Exchanges

If you wish to exchange an item, please contact us at store@russiangold.com.

Because many of our vintage and collectible pieces are unique, an identical replacement may not be available.

Where an exchange is not possible, we will discuss the available alternatives with you.

11. Contact

RussianGold.com

OBRÓT METALAMI I KAMIENIAMI SZLACHETNYMI MACIEJ KALICKI

Kardynała Stefana Wyszyńskiego 2, Unit 22
15-888 Białystok
Poland

Email: store@russiangold.com

Phone: +48 604 090 973