Refund policy
Last updated: November 2, 2026
1. 30-Day Return Policy
RussianGold.com offers a voluntary 30-day return policy for purchases worldwide.
You may notify us that you wish to return a product within 30 calendar days of receiving it. Please send the product back within 14 calendar days after notifying us.
This voluntary policy is additional to your statutory rights. It does not restrict any mandatory rights concerning withdrawal, defective goods or products that do not conform to the sales contract.
2. Conditions for Voluntary Returns
To qualify under our voluntary return policy, please:
- notify us within 30 calendar days of receiving the product;
- return the product in substantially the same condition in which you received it;
- include any certificates, accessories and other items supplied with it;
- package the product securely to protect it during transport.
You may inspect the product to establish its nature, characteristics and functioning.
These voluntary return conditions do not restrict statutory withdrawal rights. For statutory withdrawals, handling beyond what is necessary to inspect the product may result in responsibility for diminished value where permitted by law, rather than automatic rejection of the return.
Original packaging is not required to exercise statutory withdrawal or complaint rights.
3. How to Request a Return
Email us at:
Alternatively, send your notice to the postal address below.
Please include your name, contact details and information identifying the purchase and the product you wish to return. An order number is helpful but is not mandatory if the purchase can be identified otherwise.
Returns and written notices may be sent to:
RussianGold.com
OBRÓT METALAMI I KAMIENIAMI SZLACHETNYMI MACIEJ KALICKI
ul. Kardynała Stefana Wyszyńskiego 2 lok. 22
15-888 Białystok
Poland
We can provide instructions to help you arrange the return. Exercising a statutory right of withdrawal does not require our approval or a return authorisation number.
We recommend tracked and appropriately insured shipping, particularly for valuable jewellery. Please retain proof of dispatch. These recommendations are not conditions for exercising statutory rights.
4. Return Shipping Costs
For voluntary returns and statutory withdrawals, you bear the direct cost of returning the goods, unless we agree otherwise or applicable law requires us to cover it.
Returns relating to defective, damaged, incorrect or otherwise non-conforming goods are handled under our complaint procedure. We cover the costs required by applicable law and explain the collection or shipping arrangements.
5. Refunds
For statutory withdrawals under Polish consumer law, we will refund the payments due without undue delay and no later than 14 calendar days after receiving your withdrawal notice.
For withdrawal from the entire order, this includes the original delivery cost up to the price of our least expensive standard delivery option. Additional costs arising from your choice of a more expensive delivery method are not refundable.
Unless we have offered to collect the goods, we may withhold reimbursement until we receive them or you provide evidence that you have sent them back, whichever occurs first.
We will use the original payment method unless you expressly agree otherwise. You will not incur any reimbursement fees.
For returns under our voluntary 30-day policy that fall outside statutory withdrawal rights, we will inspect the returned goods and issue any refund due within 14 calendar days of receiving them. Such refunds cover the product price, subject to the voluntary return conditions above. Original delivery charges are not refunded for these voluntary returns unless we agree otherwise.
Your bank or payment provider may require additional time to display the refund.
More favourable mandatory rights under applicable law remain unaffected.
6. Statutory Right of Withdrawal
Where the statutory right of withdrawal under Polish consumer law applies, you may withdraw from a distance sales contract without giving a reason within 14 calendar days.
This period starts when you, or a person designated by you other than the carrier, receive the goods. If products from one order are delivered separately, the period starts when the last product is received.
To exercise this right, send us a clear statement of your decision by email or post using the contact details in Section 3. Sending the notice before the withdrawal period expires is sufficient.
You may use the model withdrawal form below, but this is optional.
Send the goods back without undue delay and no later than 14 calendar days after notifying us, unless we have offered to collect them. It is sufficient to dispatch the goods before that deadline.
You may be responsible for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, subject to applicable law.
Statutory exceptions may apply, including to goods made to your specifications or clearly personalised, where the legal conditions for the exception are met.
Our voluntary 30-day return policy does not restrict statutory withdrawal rights. Customers in other countries retain any mandatory withdrawal or cancellation rights applicable to their purchases.
7. International Returns
Our voluntary 30-day return policy is available to customers worldwide, in addition to mandatory rights under applicable law.
The return address is in Poland. Return shipping costs are allocated as described in Section 4.
For international shipments, please describe the contents accurately and identify the shipment as returned merchandise where appropriate. Follow applicable customs requirements. Contact us if you need information from us to complete the return documentation.
Import duties, taxes and charges paid directly to foreign authorities or third parties are generally not amounts we can refund ourselves. You may be able to request reimbursement from the relevant authority or provider.
This does not limit any reimbursement obligation we have under applicable law.
8. Complaints — Defective, Damaged or Non-Conforming Products
If a product is defective, damaged, incorrect or otherwise does not conform to the sales contract, contact us at:
You may also submit a complaint by post to the address in Section 3.
Please provide your contact details, information identifying the purchase, a description of the problem and your requested remedy. An order number and photographs may help, but are not mandatory. An original receipt or original packaging is not required.
We will review your complaint and provide a substantive response by email or on paper within 14 calendar days of receiving it. This response deadline applies to customers worldwide.
Where Article 7a of the Polish Consumer Rights Act applies, failure to respond within 14 days means that the consumer’s complaint is deemed accepted.
Under applicable consumer law, remedies may include repair, replacement, a price reduction or withdrawal from the contract, depending on the circumstances and statutory conditions.
We bear the costs of bringing goods into conformity as required by law. Where an item must be made available for inspection, repair or replacement, we will explain the arrangements.
The 14-day response deadline is separate from the time needed to complete a repair or replacement.
The full complaint procedure is set out in Section 8 of our Terms of Service:
https://russiangold.com/policies/terms-of-service
Our voluntary 30-day return period does not limit statutory complaint rights.
9. Vintage and Pre-Owned Jewellery
Many products sold by RussianGold.com are vintage, pre-owned or collectible. Product descriptions may identify signs of age, previous use, patina, scratches or wear.
The vintage or pre-owned nature of a product does not, by itself, exclude statutory consumer rights.
Where applicable law requires separate disclosure and express acceptance of a departure from the legally required characteristics of the goods, a general description of the item as vintage or pre-owned does not replace those requirements.
10. Exchanges
For a voluntary exchange, contact store@russiangold.com.
Because many vintage and collectible pieces are unique, an identical replacement may not be available. We will discuss available alternatives with you.
This section does not restrict statutory remedies for non-conforming goods.
11. Contact
RussianGold.com
OBRÓT METALAMI I KAMIENIAMI SZLACHETNYMI MACIEJ KALICKI
ul. Kardynała Stefana Wyszyńskiego 2 lok. 22
15-888 Białystok
Poland
Email: store@russiangold.com
Telephone: +48 604 090 973
12. Model Withdrawal Form
Complete and send this form only if you wish to withdraw from the contract. Using this form is optional.
To:
OBRÓT METALAMI I KAMIENIAMI SZLACHETNYMI MACIEJ KALICKI
ul. Kardynała Stefana Wyszyńskiego 2 lok. 22
15-888 Białystok, Poland
Email: store@russiangold.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
....................................................................
Ordered on / received on:
....................................................................
Name of consumer(s):
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Address of consumer(s):
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Signature of consumer(s), only if this form is submitted on paper:
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Date:
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Delete whichever wording does not apply.