Shipping policy

SHIPPING POLICY

Last updated: October 14, 2026

1. Shipping from Poland

All RussianGold.com orders are dispatched from Poland.

We offer delivery to supported destinations worldwide.

Available shipping methods depend on the destination and are displayed during checkout.

2. Delivery Methods

Depending on your destination, available delivery services may include:

Poland

  • InPost Parcel Lockers
  • DPD
  • UPS
  • Local pickup

Europe

  • DPD
  • UPS
  • FedEx

United Kingdom

  • DPD
  • UPS
  • FedEx

Other international destinations

  • UPS
  • FedEx

Not every carrier or delivery method is available for every destination.

The shipping options available for your specific address will be displayed during checkout.

3. Estimated Delivery Times

Our standard estimated delivery times are:

Poland: 1–3 business days

Europe: 3–6 business days

United Kingdom: 3–6 business days

Other international destinations: approximately 3–9 business days depending on the destination and selected carrier.

For worldwide deliveries, UPS services generally have an estimated delivery time of approximately 3–9 business days and FedEx services approximately 4–9 business days.

The specific delivery estimate available for your destination is displayed during checkout.

Delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

4. Shipping Costs

Shipping costs depend on the destination and selected delivery method.

The applicable shipping cost is displayed during checkout before the order is submitted.

Local pickup in Poland may be available free of charge where offered during checkout.

5. International Orders, Customs and Import Taxes

All international orders are shipped from Poland.

Orders delivered outside the European Union may be subject to:

  • customs duties;
  • import VAT or other taxes;
  • customs clearance charges;
  • brokerage fees; or
  • other charges imposed by the destination country or carrier.

Unless expressly stated otherwise at checkout, these charges are not included in the order price and must be paid by the customer.

RussianGold.com does not control the amount of customs duties or taxes imposed by foreign authorities.

We recommend checking the import rules and potential charges applicable in your country before placing an order.

6. Customs Clearance

International shipments may require customs clearance.

The shipping carrier or customs authority may contact the customer for additional information, documentation or payment.

Customers are responsible for cooperating with customs clearance procedures applicable in the destination country.

Customs processing may extend the estimated delivery time.

7. Unpaid Customs Charges

If a customer refuses to pay applicable import duties, taxes or customs charges, the shipment may be returned to RussianGold.com.

If a returned shipment is received by us, any refund and any legally permissible deductions will be determined in accordance with applicable law and our Return and Refund Policy.

Nothing in this section limits mandatory consumer rights.

8. Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched.

Tracking availability and update frequency depend on the carrier and destination country.

9. Delivery Responsibility

For consumer purchases, RussianGold.com remains responsible for the shipment until the customer or another person designated by the customer takes physical possession of the goods, except where applicable law provides otherwise.

If your order appears to be lost, damaged in transit or incorrectly delivered, please contact us.

10. Damaged Shipments

If your parcel appears damaged upon delivery, please document the condition of the package and product where reasonably possible.

Contact us at:

store@russiangold.com

Please include your order number and photographs where available.

We will investigate the issue with the carrier and provide an appropriate remedy in accordance with applicable law.

11. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

If you notice an error in your shipping address, contact us as soon as possible.

We will attempt to correct the address before dispatch, but changes may not be possible after an order has been handed over to the carrier.

12. Delivery Restrictions

Shipping availability may change due to carrier restrictions, customs regulations, international sanctions, local laws or other circumstances outside our reasonable control.

The countries and shipping methods currently available for an order are shown during checkout.

The presence of a country or shipping method elsewhere on the website does not guarantee that delivery will be available if the checkout does not offer a shipping option for the relevant address.

13. Contact

For questions about shipping or delivery, contact:

RussianGold.com

OBRÓT METALAMI I KAMIENIAMI SZLACHETNYMI MACIEJ KALICKI

Kardynała Stefana Wyszyńskiego 2, Unit 22
15-888 Białystok
Poland

Email: store@russiangold.com
Phone: +48 604 090 973